Shipping policy
M Collective Co
Last Updated: February 11, 2026
Thank you for shopping with M Collective Co. Each item is custom-made with care, and we want to ensure you understand our processing and shipping timelines.
Processing Time
All items are made to order.
Please allow 2–5 business days for production before your order ships.
During high-volume seasons (holidays, sales, special launches), processing times may extend slightly.
Orders are processed Monday–Friday, excluding holidays.
Shipping Time
Once shipped, delivery times vary based on your selected shipping method and location.
Estimated shipping times within the United States:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
Please note: shipping times are estimates and are not guaranteed.
Shipping Carriers
We ship orders via USPS, UPS, or other reliable carriers depending on destination and service selected.
Tracking information will be provided via email once your order has shipped.
Shipping Delays
M Collective Co is not responsible for delays caused by:
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Carrier issues
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Weather conditions
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Incorrect shipping addresses provided at checkout
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Lost or stolen packages marked as delivered
If your package is delayed, please contact the shipping carrier first with your tracking number.
Address Accuracy
Please double-check your shipping address before placing your order.
We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error, contact us immediately at hello@mcollectiveco.com.
Address changes cannot be guaranteed once production has begun.
Lost or Damaged Packages
If your item arrives damaged, please email us within 48 hours of delivery with:
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Your order number
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Photos of the damaged item
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Photos of the packaging
We will review and assist you as quickly as possible.
International Shipping
At this time, M Collective Co primarily ships within the United States.
If international shipping is available, customs fees, duties, or import taxes are the responsibility of the customer.
Contact
For any shipping questions, please contact:
📧 hello@mcollectiveco.com
Because each item is custom engraved, production begins shortly after your order is placed. Please ensure all personalization details are correct before checkout.