Refund policy

Return & Refund Policy

M Collective Co

Last Updated: [February 11, 2026]

At M Collective Co, each item is custom-made and engraved specifically for you. Because of the personalized nature of our products, please review our policy carefully before placing your order.

Custom & Personalized Items

All personalized and custom-engraved items are final sale.

We do not accept returns or offer refunds for:

Incorrect personalization details entered by the customer
Change of mind
Buyer’s remorse
Incorrect sizing selected at checkout

Please double-check all customization details before completing your purchase.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at:

📧 hello@mcollectiveco.com

Include:

Your order number
Clear photos of the item
Photos of the packaging

If approved, we will offer:

A replacement
Store credit
Or a refund at our discretion

Order Cancellations

Orders may only be canceled within 2 hours of purchase.

Once production has begun, cancellations are not guaranteed.

Shipping Issues

M Collective Co is not responsible for:

Delays caused by shipping carriers
Lost or stolen packages marked as delivered
Incorrect shipping addresses entered at checkout

If your tracking shows delivered but you did not receive your package, please contact the carrier directly.

Non-Personalized Items (If Applicable)

If we offer non-personalized items in the future, those may be eligible for return within 7 days of delivery, unused and in original condition. Return shipping costs are the responsibility of the customer.

Chargebacks & Fraud Protection

We reserve the right to dispute fraudulent chargebacks for delivered and custom-made items. Order confirmations, production records, and tracking documentation will be submitted as evidence.